My account is on hold. How do I appeal?
Open Steade and go to Home. It shows Your account is on hold and, under Why this happened, the reason a moderator gave. If you think we got it wrong, tell us what happened in the box below and tap Send appeal. A moderator reviews it and we email you with the decision. Each decision can be appealed once.
While your account is on hold
- You won’t get introductions.
- You can’t send messages.
- Your profile and preferences are kept.
How to appeal
- Open Steade and go to Home.
- Read Why this happened.
- Under Think we got it wrong?, explain what happened. Use at least 10 characters, and include anything that helps us understand.
- Tap Send appeal.
While your appeal is open, Home shows that it’s with a moderator. When it’s decided, we email you and Home shows the outcome.
Why accounts go on hold
An account can go on hold while a moderator reviews a report about it. During an account’s first 14 days, a single report is enough. A hold isn’t a finding that you did anything wrong.
Questions
Email hello@steade.app.