Question 1

When can I start chatting with someone?

Accepted Answer

Chat opens only when you and the person you were introduced to both accept the introduction within the 48 hours. We let you both know straight away, and your conversation appears on Home and in the Chat tab. There’s no rush to send the first message, and either of you can end the conversation at any time.

Question 2

Why can’t I send links or phone numbers in chat?

Accepted Answer

For your first 14 days after your identity is verified, Steade won’t send messages that contain links, phone numbers or messaging app handles. Every new account has this rule, however it was verified. It slows down scammers, who often try to move people off the app quickly. After 14 days, you can share them if you choose to.

Question 3

How do I end a conversation?

Accepted Answer

Open the conversation, tap the menu at the top, then tap End conversation. It closes for both of you straight away, and the other person is told it has ended. You can still read the messages, but neither of you can send new ones. You’re back in the next round for introductions.

Question 4

How do I meet someone from Steade safely?

Accepted Answer

Keep chatting on Steade until you’re comfortable, and remember you never have to share your number. For the first meeting, choose a public place, tell a friend where you’ll be, and get there and home on your own. Never send money or investments to anyone you’ve met here, however good the reason sounds.

Question 5

Why does Steade ask if we’ve met?

Accepted Answer

A week after your conversation opens, a short private card appears at the top of your chat asking whether you’ve met in person yet. If you have, it asks two more things: did they seem like their profile, and would you meet again. The other person never sees your answers. We use them, together with everyone else’s, to learn which parts of our matching lead to good introductions.