How can we help?
Plain answers about how Steade works, from signing up to your first conversation. Search for a question, or choose a topic.
Worried about someone you’ve met?
- How do I spot a romance or investment scam?
- How do I report someone?
- How do I block someone, and can I unblock them?
If you’re in danger, call 999 for the police or 995 for an ambulance. Steade isn’t an emergency service.
Topics
- Getting startedWhat Steade is, who can join, how sign-up and the identity check work, and what happens after you sign up but before introductions begin.6 articles
- Introductions and matchingWhen introductions arrive, how Steade decides who to introduce, what the reasons mean, how dealbreakers work, the 48-hour window and passing.7 articles
- Your questions and profileWhy Steade asks about family plans, faith and money, and how the optional Getting to know you sections work: Life together, feeling cared for and communicating.5 articles
- Chat and meetingWhen a conversation opens, why links and numbers wait for 14 days, how to end a conversation, and how to meet someone from Steade safely.5 articles
- Safety and trustWhat identity verification tells you, how to report or block someone, how to spot a scam, what moderators do and how to appeal a decision.6 articles
- Privacy and your dataWho can see your profile and answers, how private answers work, what happens to your ID document, and how to download or delete your data.5 articles
- Account and settingsPausing introductions, turning on notifications, adding Steade to your home screen, and changing your password or email address.3 articles
- TroubleshootingFixes for a missing confirmation email, an identity check or photo that wasn’t approved, and notifications that don’t arrive on your phone.3 articles
Common questions
Still need help?
Email hello@steade.app.